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Typically, it is 25 years with the first ten non-prorated and the final fifteen prorated from the date of purchase. Basically, if you want a replacement after the first ten years, you will pay to get a replacement. For example, you bought a $2,000 mattress. After 11 years, it starts to sag. You will need to pay $880 plus transportation costs.
Please review the product information to know the exact length of other products.
Nothing lasts forever with the exception of true love and diamonds. And last we checked, you cannot make a mattress out of love alone; and a mattress made out of diamonds wouldn’t be very comfortable. After 10 years, which is roughly 3,650 nights, or approximately 29,200 hours of unceasing sleep on our organic mattress, you can imagine that it might be exhausted at this point. And the natural and organic materials may have aged so much, that it cannot give you the kind of support you need. (After 29,200 hours of work, you mightnot be able to do your job either.) And that’s why we recommend purchasing a new mattress after ten-years.
Wait… did you just say that it will last 10 years, but you offer a 25 year limited warranty? Correct. But, it is a prorated. After 10 years, most mattresses begin to give out and start to lose some of its comfort and support. And, if you need a replacement, you’ll need to pay for it.
Until recently, we preferred to only offer a 10 year warranties, but everyone else is giving prorated 20 and 25 year warranties. And, people believed that our mattresses weren’t as good as our competitors because we gave a shorter warranty even though you need to pay to get a replacement after 10 years. So, we gave into peer pressure like we did back in high school.
Wait… we are supposed to hide this stuff and never talk about it. It’s one of our dirty little secrets, but we’d rather have you know now. And, just remember that we are a small family business and not looking to enforce our fine print with an iron hand. We’re real people and not some behemoth, soulless corporation. If you have a problem, get in touch with us.
While we don’t force you to buy a foundation, like others, we do ask that you support your mattress, so it can support you. Adequate support helps to avoid structural damage and prevents your bed from sagging.
We highly recommend you purchase a new foundation from us, but if you insist, please remember;
You may keep your old foundation or box spring, but remember that it may be a gamble. You may save a few hundred dollars now, but live to regret it later. (plus, if you buy one, it is a great way for us to make more money.)
Please read our product care to learn more.
You’re human. And we know humans change their minds. But we simply cannot take your mattress back if you suddenly change your mind—and it’s for good reason. We strive to be environmentally friendly in everything we do. A lot of time, energy and materials went into making your mattress. And if we were to take a mattress back every time a person changed his or her mind, it would fly in the face of trying to be environmentally conscious. (And we really hate it when things fly in our faces). For that reason, we will only replace or fix your bed because of a structural defect and not the following reasons:
Please review the exclusions. (We just hope that you read them before you purchase your mattress so that it isn’t a surprise.) If you believe you have one, please contact the retailer that you purchased the organic mattress from. Provide them with a description and photos of the defect. If your retailer is unable to assist you, please email our customer service representative, Haywood Jabuzoff, at info@wjsouthard.com.
If you don’t hear from us, we are ignoring you and hoping the problem will go away. In all seriousness, if you don’t get a response within 48 hours, please try again. Or, post it on a complaint website. And, then like most companies, we will finally respond.